Elevating SaaS Security and Customer Success in 2023

Konfy

5 min read · Dec 18 2023

The landscape of Software as a Service (SaaS) is continually evolving, with security posture management and customer experience at the forefront of this transformation. As businesses increasingly rely on cloud-based applications to drive their operations, ensuring robust security measures and seamless user experiences has become paramount. In this article, we delve into two significant developments that highlight the direction in which the industry is headed.

AppOmni's Triumph in SaaS Security Posture Management

AppOmni has emerged as a leader in the realm of SaaS security posture management (SSPM), earning recognition from Frost & Sullivan as the 2023 Global Company of the Year. This accolade underscores AppOmni's commitment to bridging critical security gaps within core and custom SaaS applications through its best-in-class products.

The California-based company offers an SSPM platform that integrates standardized best practices with a uniform language for assessing risks across various SaaS ecosystems. This approach simplifies risk comprehension for customers while providing comprehensive services ranging from misconfiguration risk identification to guided remediation following cybersecurity threat detection.

In 2022, AppOmni introduced its Developer Platform—a flagship solution designed to bolster security protection across all types of SaaS applications. The platform facilitates common security capabilities such as data access management, secure data sharing, and an extensive suite of policies and controls. Its adaptability ensures scalability tailored to customer needs while maintaining control over their digital environments.

Frost & Sullivan analyst Ying Ting Neoh highlights how AppOmni differentiates itself by offering scalability, identity governance, control visibility into applications—features that traditional endpoint- or network-based approaches lack when addressing associated cyber risks like over-privileged users or unmonitored connections between different services.

OneShield & Coforge: A Strategic Alliance for Enhanced Customer Success

On another front within the insurance sector lies OneShield's recent strategic partnership with Coforge—a collaboration set to redefine customer success on OneShield’s Enterprise platform. By aligning advanced solutions from OneShield with specialized expertise from Coforge, they aim to strengthen their presence not only in the MGA space but also across broader insurance markets.

Ken Shapiro from OneShield expresses excitement about joining forces with Coforge to empower clients through an improved user experience encompassing a more robust suite of solutions leading towards self-sufficiency. Rajeev Batra from Coforge echoes this sentiment by emphasizing their focus on delivering exceptional value through business agility and superior customer experiences.

This alliance will provide Implementation Services for deploying policy, billing, claims solutions on OneShield Enterprise along with configuring insurance products on their platform. Leveraging domain-specific strengths from both parties will expand trained professional networks resulting in accelerated implementations heightened support innovative solution expansions—all aimed at maximizing client experiences within OneShield’s ecosystem.

As these two narratives unfold—one centered around securing productivity against threats another focused on elevating user engagement—it becomes clear that innovation remains at heart driving force behind today’s advancements in configuration automation within Software as a Service platforms.

The Future of Shared Services in the Wake of Technological Advancements

The concept of shared services has been a mainstay in government and corporate operations for decades, offering a centralized way to manage essential functions like accounting and financial processes. However, as technology rapidly advances, the traditional shared services model is facing a critical reassessment. The recent decision by Australia's Minister for Finance to abandon the GovERP program—a costly initiative aimed at consolidating government services—signals a shift towards more modern, agile approaches that align with current technological capabilities.

Dr. Joseph Sweeney's research suggests that most public sector shared services are at risk of being deemed failures within the next few years if they do not adapt to new technologies. With Software as a Service (SaaS) models now offering scalability, continuous support, process automation through AI, and built-in governance standards, the need for large-scale shared service centers diminishes.

Some organizations have successfully transitioned to SaaS without sacrificing the benefits of shared services. For instance, TechnologyOne has established standard configurations for federal agencies regardless of size, demonstrating adaptability within this new tech landscape. Meanwhile, Queensland’s Corporate Administration Agency provides cost-effective support with an efficient team structure.

Navigating Challenges: The Role of Shared Services in Cybersecurity and Data Exchange

As we move away from outdated shared service models toward more decentralized SaaS solutions, there remains an important role for these entities within governments and large organizations—particularly in areas where individual agencies may lack resources or expertise.

Shared services can become hubs for cybersecurity policy development governance auditing daily security operations providing much-needed support to under-resourced agencies. They can also facilitate data exchange between different departments supporting open data initiatives which are crucial for transparency innovation.

However, integrating SaaS into existing models presents challenges; it requires rethinking how technology fits into organizational structures designed decades ago. Driven by necessity leaders will need to spearhead conversations about investment strategies future-proofing their technological infrastructure against obsolescence ensuring that decisions made today do not lead to regrettable investments tomorrow.

Conclusion

In conclusion both AppOmni OneShield exemplify how companies are leading change within their respective industries by embracing innovative solutions partnerships tailored towards evolving customer needs enhanced security measures streamlined operations. As businesses continue to navigate digital transformation it is clear that those who invest in adaptable scalable secure platforms will be better positioned thrive amidst rapid technological advancements shifts market demands.

Moreover as governments corporations reconsider their approach towards shared services light emerging technologies such as SaaS they must balance legacy systems with forward-thinking strategies ensure continued efficiency effectiveness overall success while safeguarding against cyber threats facilitating seamless data exchanges across various sectors.